IT Automation Engineer

New Delhi
October 7, 2022
Full Time
Urgent
Application deadline closed.

Job Description

Description

Job Description – IT Automation Engineer

The IT Automation Engineer’s focus is on the automation/scripting/integration of systems as driven by business requirements. There is a significant focus on project work and proactively developing solutions to streamline the customer experience.

Responsibilities:

  • Converting business workflows and requirements into automated processes
  • Liaising with stakeholders to help them understand what is achievable/possible
  • Understanding and implementing full lifecycle management
  • Proactive problem resolution to streamline operational support and remove bugs
  • System troubleshooting and problem solving
  • Automating deployment of applications, system configurations and security settings
  • Directory services integrations (Azure/AD/OKTA) with other 3rd party systems
  • Cloud Service provisioning, automation and administration
  • Helping to maintain the security of our client;s digital systems
  • Responding to assigned calls on the call logging system
  • To arrange for external technical support where problems cannot be resolved in house
  • Analyzing incidents and identifying underlying root causes with the objective of reducing/preventing future recurrences
  • Mentoring and development of Junior team members
  • Any other duties as directed by the line manager Position Requirements Knowledge, Experience and Skills
  • Strong scripting and automation skills, particularly in PowerShell
  • Strong understanding of lifecycle management
  • Experience administering version control systems
  • Experience with system monitoring tools
  • Experience administering cloud services platforms (Okta and Azure)
  • Good understanding of core Microsoft/Linux/Mac systems
  • Good understanding of script deployment through InTune and Azure
  • Knowledge of common IT infrastructure systems and networks
  • Understanding of security principles and best practices

Personal Attributes

  • Ability to make sound and logical judgments
  • Good understanding of the organisation’s goals and objectives and how to deliver an IT service relevant to achieving these
  • Strong interpersonal, written, and oral communication skills
  • Able to conduct research into issues and products as required
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Ability to meet short deadlines
  • Ability to present ideas in a user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

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